About us
Thanks for visiting NeoGen Toy store, the figure veteran.
ABOUT US:
We are experts in the realm of small-scale action figures, specializing in the 1/12 and 1/18 scales. Our focus is on collaborating with emerging studios to offer you the very latest and highest-quality collectible figures.
With a strategically located warehouse in the USA, we provide swift and efficient shipping services to customers in the USA, Canada, and numerous European countries, including but not limited to England, France, and Germany.
SHIPPING POLICY:
For products available in our USA stock, we typically process and ship orders within a quick turnaround of 24 to 48 hours. We ship with several shipping options, including USPS First Class, Priority Mail, and UPS Ground, to ensure your order reaches you swiftly and securely.
Our shipping rates for these items start at just $4.99, with the final cost varying depending on the size and weight of the package.
RETURN POLICY:
Return Policy - 7 Days: You have a 7-day window from the date of purchase to initiate a return.
Eligibility: You can return items that are in their original, unopened condition and are considered brand new.
Refund Calculation: Your refund will be issued after deducting the return shipping costs and a 10% restocking/processing fee.
Please keep in mind that return policies can vary among different sellers and retailers, so it's advisable to carefully review and understand the specific terms and conditions of the return policy before making a purchase.
Opened items may not be returned.
PREORDER (How it works)
1. Preorder Deposit: To secure your preorder, start by paying the required deposit.
2. Second Payment Notification: Once the product arrives at our US warehouse, we'll promptly send you an email notification. This email will contain a new link for you to complete the second payment. We kindly request that you ensure our email: neogentoy@gmail.com, is added to your safe senders list to prevent it from being filtered or blocked.
3. Additional Payment Time and Preorder Link: Should you require more time to make the second payment, please reach out to us before the deadline expires. We are committed to assisting you by extending the deadline when possible, taking into account product availability. Please note that preorder links will be removed once products are sold out. Rest assured, this won't affect your paid deposit, and you'll still be eligible to receive your item upon release once the second payment is made.
Thank you for choosing our service. If you have any questions or need further assistance, don't hesitate to contact us.